Privacy Policy

Last updated: February 2026

Intellova Pty Ltd ("Intellova", "we", "us", or "our") operates the intellova.com.au website and the Intellova data integration platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

1. Definitions

"Customer Data" means all data, records, files, and information that you transmit through, or that is collected by, the Intellova Service from your Connected Data Sources (including but not limited to CRM records, accounting data, customer lists, and transaction data). Customer Data is owned by you and processed by Intellova solely on your behalf.

"Account Data" means information you provide to us in connection with creating or administering your Intellova account, including names, email addresses, phone numbers, billing information, and usage data.

"Connected Data Sources" means third-party applications and services (such as Zoho CRM, Intercom, Xero, HubSpot, Salesforce, and others) that you authorise Intellova to connect to and retrieve data from.

2. Information We Collect

Account Data: When you fill out a contact form, request a demo, create an account, or otherwise communicate with us, we may collect your name, email address, phone number, company name, job title, and any other information you choose to provide.

Customer Data: When you connect your Data Sources to Intellova, we retrieve and store data from those sources in your unified database. We process Customer Data solely to provide and maintain the Service on your behalf. We do not own your Customer Data, and we do not use it for advertising, profiling, or selling to third parties.

Website Data: When you visit our website, we may automatically collect your IP address, browser type, operating system, referring URLs, pages viewed, and time and date of your visit. We may use cookies and similar tracking technologies. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

• To provide, operate, and maintain our website and services.
• To respond to your enquiries, comments, or requests.
• To send you marketing and promotional communications (with your consent), which you can opt out of at any time.
• To improve our website, products, and services.
• To detect, prevent, and address technical issues or security threats.
• To comply with applicable laws, regulations, and legal processes.

4. Customer Data Processing

When you use the Intellova Service, you act as the data controller and Intellova acts as the data processor for Customer Data. We process Customer Data solely for the purpose of providing the Service. We do not sell, rent, or trade Customer Data. We do not use Customer Data for advertising, marketing, or any purpose other than providing the Service.

5. Third-Party Integrations and Connected Data Sources

When you connect a Data Source to Intellova, you authorise us to access and retrieve data from that source using the credentials and permissions you provide. We use these credentials solely to maintain your data connections and do not share them with any third party.

Each Connected Data Source is governed by its own terms of service and privacy policy. You are responsible for ensuring that your use of Intellova in conjunction with each Data Source complies with that source's terms. Intellova is not responsible for the privacy practices of third-party platforms.

6. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party vendors and service providers that perform services on our behalf, such as hosting, analytics, email delivery, and customer support.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

7. International Data Transfers

Intellova is based in Queensland, Australia. In some cases, your data may be transferred to, stored, or processed in countries other than Australia where some of our service providers are located. Before disclosing personal information to an overseas recipient, we take reasonable steps in accordance with Australian Privacy Principle 8 (APP 8) to ensure that the overseas recipient handles the information in accordance with the APPs.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information and Customer Data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Customer Data is retained in your unified database for the duration of your subscription. When your information is no longer needed, we will securely delete or anonymise it.

10. Data Ownership

You retain all right, title, and interest in your Customer Data. Nothing in this Privacy Policy transfers ownership of Customer Data to Intellova.

11. Your Rights

Under the Australian Privacy Act 1988 and other applicable laws, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to certain legal exceptions.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

12. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

13. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after the posting of changes constitutes your acceptance of such changes.

15. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at hello@intellova.com.au.