Delete your Keyline account

Last updated: 30 August 2026

You can initiate deletion from the Keyline app or from this page. We verify control of the account before removing access or personal account data so that another person cannot delete your account.

From inside Keyline

1. Open Profile.
2. Choose Account & data requests.
3. Email the request from the address associated with your Keyline account.

If you cannot open the app

Email apps@intellova.com.au from the account email with the subject Delete my Keyline account. Include only the information needed to identify the account. We may ask you to confirm the property organisation that invited you.

We complete verified requests within 30 days, usually within a few business days.

What is deleted or revoked

• Your Keyline authentication profile and linked Google or Microsoft sign-in reference.
• Active sessions and refresh tokens.
• Your active Keyline agency and property access.
• Profile fields that are not required in a retained property or audit record.

Records that may be retained

Keyline is also an organisation's property and case record. Deleting a sign-in account does not automatically destroy another person's messages or records the property organisation must keep. We may retain:

• messages, maintenance cases, approvals, appointments and audit events needed for a tenancy, contract, safety issue, dispute or legal obligation;
• security and access logs for up to 12 months; and
• encrypted disaster-recovery backups until they expire under the backup schedule.

Where retained records no longer need to identify you, we limit or de-identify the identity fields. You may also request access to or correction of those records.

For more detail, read the Keyline Privacy Policy or contact apps@intellova.com.au.