Delete your Skan account

Last updated: 30 August 2026

Deleting your Skan account is permanent. It removes your cloud account, every cloud document and the Skan document library on that device.

From inside Skan

1. Open Skan and choose Settings.
2. Under Account, choose Delete account.
3. Choose Delete account and cloud data.
4. Wait for confirmation. Do not close the app while deletion is running.

What is deleted

• Your Skan cloud identity and saved sign-in session
• Every backed-up PDF, including all stored object versions
• Document titles, filenames, dates, page counts, recognised text and favourite state
• The local Skan library on the device where you complete deletion

A local Skan library on another device is removed by deleting its documents or uninstalling Skan from that device.

If you cannot open the app

Email apps@intellova.com.au from the address on the account. We will verify ownership and complete the request within 30 days, usually sooner.

Limited retained records

Encrypted disaster-recovery copies can persist for up to 35 days, operational logs for up to 90 days, and restricted security audit records for up to seven years. They are not used to restore a deleted account. We retain anything else only where law requires it.

See the Skan Privacy Policy or contact support.