Effective 30 August 2026
Privacy-first scanning, with cloud backup only when you choose it.
Skan is published by LIVIA CARE PTY LTD, trading as Intellova. This policy explains how the Skan iPhone and iPad app handles personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Local-only use
You can use Skan without an account. Camera capture, photo import, image correction, first-pass text recognition, search and PDF creation happen on your device. Local documents are protected by iOS file protection and excluded from device backups. Intellova does not receive those documents unless you turn on cloud backup.
Information Skan handles
- Account information: your identity-provider account identifier, email address and name when supplied by Google or Microsoft.
- Cloud documents: the PDF files you choose to back up, document titles, filenames, page counts, favourite state, creation dates and text recognised on the device.
- Device permissions: camera and photo-library access only when you use the matching capture or import feature. Skan does not collect your photo library.
- Service and security records: limited request, error, IP-address and security-event data needed to operate, protect and troubleshoot the service.
Skan has no advertising SDK and does not sell personal information. The current release does not use product-analytics or cross-app tracking SDKs.
Why and where information is processed
We use this information to authenticate you, provide encrypted cloud backup and download, scan uploads for malware, operate the service, prevent misuse and respond to support requests. Skan cloud content is stored in Amazon Web Services in Sydney, Australia. Google and Microsoft process sign-in information under their own privacy policies and may process it in other countries.
Storage, retention and deletion
On-device documents remain until you delete them, delete your Skan account from the app, or remove the app. Cloud documents remain until you delete the document or account. Account deletion removes the active identity record, document metadata and every stored object version. Encrypted disaster-recovery copies can persist for up to 35 days, operational logs for up to 90 days, and restricted security audit records for up to seven years. Deleted account content is not restored into the live service.
Account deletion instructionsYour choices and contact
You may use Skan locally without signing in, turn cloud backup on later, delete individual cloud documents, or delete the whole account in Settings. You may also ask to access or correct personal information, make a privacy complaint, or request deletion when you cannot open the app. Contact LIVIA CARE PTY LTD, trading as Intellova, at apps@intellova.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.